Terms & Conditions
Learn the terms of using our services below.
This is the boring bit.... lots of words that all sound quite serious! However, it is important that you read through this document and then we can get on to the fun stuff! Please note that payment for services also implies full agreement with these Terms and Conditions.
Training and Handling Methods
The training techniques used by Dog School are based on the principles of positive reinforcement and, as such, are kind, fair and reward-based. Harsh handling of dogs, physical force and the use of punitive methods/ punishment/ corrections or equipment designed to be aversive (including choke chains, check chains, prong collars, spray collars, e-collars or any other device deemed unacceptable by the trainer) are not permitted in training sessions and should not be used in training your dog.
Payment, Refunds and Cancellations
Classes, courses and workshops must be paid online at the time of booking. Private training sessions must be paid for a minimum of 7 days in advance of the booked time/ date. If you would like to re-arrange a session, rather than simply cancelling the session, we are happy to offer the new booking to you at no extra cost.
With less than 48 hours’ notice, there will be no refunds or discounts on re-arranged sessions, except in exceptional circumstances, in which case any partial refund or re-arrangement fee will be made at the sole discretion of Dog School Nerja and any sessions that are re-arranged must be taken with in a three month period, or any un-used sessions will be forfeited, except in exceptional circumstances, in which case they may be refunded or re-arranged at the sole discretion of Dog School Nerja.
In the event that I have to cancel a session or class due to unforeseen circumstances, such as adverse weather/ illness/ emergency, I will make every effort to reschedule to another mutually convenient time. Details of this will be communicated via email and WhatsApp so please make sure you are giving the correct contact details.
If you are unable to make a class or session, please let me know as soon as possible.
Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times. Flexi leads (extending leads) are not permitted in training sessions or classes in order to avoid injury.
When you arrive at any venue used by Dog School Nerja for either a training session or class, please keep your dog on a leash and under control at all times.
There is parking at both Dog School training venues. Please respect that other people use the area and don't allow your dog to run free anywhere outside of Dog School fenced areas. If we are visiting your home, please make a parking place available if possible. If not, and there is on-street parking which requires a visitor permit, please have a visitor permit ready for our use when we arrive. If parking at your home (or other venue at which we have arranged to meet) requires payment, please could you kindly make arrangements for this.
Children are very welcome to attend training sessions, with appropriate adult supervision. We accept no responsibility for children at training sessions and it is the responsibility of the supervising adult to ensure the children’s safety at all times. Young people under 16 must be accompanied by an adult.
Health and Vaccination
All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. Dog School Nerja advises that owners should consult their veterinary professional with regard to such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Dog School Nerja accepts no responsibility for the potential or actual exposure of dogs to disease. If an owner chooses not to routinely vaccinate their dog/ puppy, this is entirely the choice of the owner and is a decision made at their own risk.
Bitches in season are not permitted to attend a class. Please notify us if you consider your bitch may come into season during a course. Refunds are not given though we may offer alternative arrangements, such as deferring to another course.
PPP Dogs: if you are attending a course of classes or private training with a dog that is deemed as PPP by the Junta de Andalucia, then you will be required to present a copy of any applicable licences and insurance documents in advance.
By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be cancelled or re-arranged (see Refunds and Cancellations). If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session, and provide appropriate alternative treats etc.
We make every effort to ensure the safety of both clients and dogs during classes and training sessions. However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Dog School Nerja for all personal injury and damage to property while attending training sessions. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.
You understand fully and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/behaviourist.